Same product. Different countries. Very different results.
One of the biggest surprises in multinational organizations? The aftermarket behaves very differently across countries – and no one sees the full picture.
Some regions respond to every inquiry within a day. Others take a week. Some track follow-ups. Others don’t. Some generate steady parts revenue. Others barely convert a quote.
These aren’t anecdotal impressions – they’re patterns. But they remain invisible until you visualize the data across borders.
What global dashboards make visible
In our projects, one of the most powerful steps is building a cross-country view of key aftermarket indicators:
- Volume of incoming inquiries per region
- Average response and quote time
- Quote-to-order conversion rates
- Ratio of active to dormant offers
- Parts revenue by installed base
Once this is visible, the conversation changes.
Instead of asking: “How are we doing?”
teams start asking: “Why is this region converting twice as much as the other?”
Or: “Why does this country send twice as many quotes, but close fewer?”
The real value: learning from contrast
Global dashboards are not about ranking or policing. They’re designed to surface meaningful differences – and turn them into learning opportunities.
For example, instead of comparing absolute numbers between markets like Pakistan and India, it’s more insightful to analyze behavior: How many active customers are there? What percentage of machines are sending requests? These types of comparisons reveal patterns that truly matter.
This approach enables regional support, targeted process improvements, and stronger alignment across global teams.
From potential to action
Many companies underestimate their aftermarket potential simply because they don’t see it clearly. When data is siloed, inconsistent, or manually reported, you only get fragments.
But when structured dashboards connect the dots across borders, you gain:
- A sense of scale
- A map of performance gaps
- And a baseline to build from
That’s exactly where Torrentis I comes in – creating transparency across teams and territories, so that aftermarket can move from reactive work to strategic growth.
If your global aftermarket potential is hidden in data silos, it’s time for a system that connects the dots.
Torrentis I creates cross-regional transparency by turning scattered inquiry and quote data into a single, structured view – making it easy to spot conversion gaps, regional blind spots, and growth opportunities.
